About MIT > Campus Facilities and Services

Teaching Facilities
Multimedia and Library Facilities
Equipment and Teaching Aids
Student Lounge
First Aid Facilities
Prayer Room
Student Counselling Service
Airport Pick-Up Service
Accommodation Arrangements
Health and Safety
Orientation
Student Services Officer
MIT Student Grievance Policy and Procedures
Grievance Recording Procedures

Teaching Facilities

MIT prides itself on its modern, well-equipped lecture and tutorial facilities and state-of-the-art laboratories.

All rooms are fully carpeted and have access to natural lighting. Fittings include fixed tablet arm chairs (lectures), portable tablet arm chairs (tutorials), and portable chairs with accompanying tables for group discussions. Each room is fitted with a whiteboard and portable overhead projector. Data projectors are available for use in all rooms. The computer laboratories are fitted with modern, ergonomically-designed chairs and new computers (up to one year old). Students have internet access in all laboratories.

Multimedia and Library Facilities

MIT has excellent, state-of-the-art multimedia facilities. Students have access to library, photocopying, word-processing, printing, web surfing and e-mail services. MIT library makes available the prescribed texts and references for each subject, as well as additional resources. Material is available for loan, as well as reference purposes. Private study areas are available. MIT provides access to the appropriate software required to ensure successful learning outcomes in each subject.

Equipment and Teaching Aids

The following equipment is available to students and teaching staff: computers, television and video, overhead projectors, whiteboards, data projectors, photocopiers, video cameras, scanners, digital cameras.

Student Lounge

Students have access to a recreation lounge that has a pool table and rest area. This is equipped with a fully-furnished kitchen (including a refrigerator, microwave oven, food and soft drink dispensing machines).

First Aid Facilities

There is a fully-equipped sick bay, and first aid kits are kept on the premises.

Prayer Room

A specially designated prayer room is available for student use.

Student Counselling Service

MIT provides a counselling service for students who may be having difficulties with their studies or other matters. We understand the importance of guidance for students, especially when they are studying far away from home.

Airport Pick-Up Service

Airport pick-up is available to students on request. It is easy for newly arriving students to feel lost, helpless and generally uneasy getting around. We do not want our students to start their experience of Sydney on a low note. We want them to settle in with a feeling of comfort and security. The friendly airport pick-up service will deliver this for a nominal charge.

Accommodation Arrangements

Students requiring accommodation should advise MIT at least one month prior to their arrival in Australia. Your accommodation options include:

Homestay

Students may wish to stay with a host family. They may have their own room or choose to share, and usually three daily meals are provided. Single, full-board Homestay costs A$180 per week. Homestay is an excellent alternative, particularly at the beginning of student life in Australia. It provides students with the opportunity to experience and enjoy the Australian lifestyle, and an environment in which they can improve their English. Host families are very supportive of students and help them to feel very much at home.

Hostels

Usually two students share a spacious, fully-furnished room, and, if meals are provided, the cost is approximately $245 per person, per week.

Rental Accommodation

Sharing a house or flat with other students can be a cheaper option. The rent usually ranges from A$80-350 per week, approximately, depending upon the number sharing, and whether the property is furnished or unfurnished.

MIT can arrange homestay prior to arrival, and assist with hostel and rental accommodation after arrival.

Health and Safety

Health insurance cover by Medibank Private is a mandatory requirement for all overseas students. The premium is reasonable and the insurance covers all emergency, hospitalisation, medical consultation and pathology charges, except for those related to optometry and dental services. Melbourne has an international reputation for the quality of its medical services.

Our staff will help students to familiarise themselves with these services. They are also encouraged to approach our staff for help if they find any kind of difficulty in accessing these services. First aid kits are kept on the MIT premises at all times, and we have a trained first-aid provider in case of emergencies.

Orientation

Before the start of each semester, there is an orientation program for commencing students in order for them to

Become familiar with the campus and its facilities

Meet academic and administrative staff

Open a bank account

Obtain a tax file number

Make their subject selection and obtain a timetable

Obtain public transport and postal service information

Arrange Medibank Private membership

Student Services Officer

The Student Services Officer is responsible for overall student welfare and attending to individual student needs. This includes

Communicating with the agent or student prior to the arrival of the student

Ensuring that all relevant information concerning Homestay and airport pick up is forwarded  to the agent or student, prior to the latter’s departure, if requested

Arranging all accommodation needs, if requested

To follow up consequent upon the arrival of the student, whenever possible

To greet and orient the student on their first day of attendance at the Institute

Ensuring that the student is happy where they are living, and that they are aware that the Student Services Officer will assist them if they wish to change their accommodation at any time

Being aware of any difficulties that students may be facing, to talk to the student, and, if necessary, to follow up with the relevant staff member or Homestay host

Attending, as soon as possible, to any student requiring help.

MIT Student Grievance Policy and Procedures

If a disagreement or dispute occurs between a student and any member of staff, the following is to be observed. (When a student has a perceived grievance which is not a dispute between individuals, the matter is to be taken directly to the Operations Manager, as in step 2; thereafter, the remaining procedures will apply.)

Step 1  The student, or their nominee, is required to speak to the staff member and to make an effort to discuss the matter calmly. Both parties must try to come to a better understanding of the situation, and try to work out what is causing the problem. The parties are advised to look for a possible solution. It is recommended that a neutral person be present.

Step 2  If the parties involved cannot reach an agreement about the problem, the next step is to report the matter to the Operations Manager. The Operations Manager will arrange a meeting with the parties concerned and attempt to resolve the problem.

Step 3  If there is still no solution at this stage, the Operations Manager will refer the matter to the Principal Administrator. The Principal Administrator will take any necessary action to resolve the problem. This is the final stage; however, both parties have a right to appeal the decision.

Step 4  After the appeal, and if one party or both parties are still unhappy with the Principal Administrator’s decision, the unsatisfied party or parties are advised to use external mediator services. MIT will share the cost of external mediator services if MIT happens to be one of the parties in dispute.

ACPET (Australian Council for Private Education and Training) provides a mediator service, which is external to MIT. The Institute accepts selection by students, or their nominee, of only those mediators included in the panel maintained in the appropriate ACPET State Office. Further information on ACPET can be found at www.acpet.edu.au

Action required of an aggrieved student or their nominee:

Attempt to resolve the dispute within the learning institute.

If unable to resolve the dispute internally, contact ACPET State Office to organise mediator from

the panel

Be willing to negotiate in good faith; and

Consider a range of options for solution of the dispute

Action required of mediators

Be available for a mediation service within a maximum of 5 working days from the first notification of the need for the service;

Use learned mediation skills to bring the parties in conflict to a resolution; and

Remain impartial while facilitating mediation

Action required of ACPET State Offices

Maintain a panel of appropriately qualified and experienced mediators; and

Upon request for mediation services, organise a mediator within 5 working days and advise both parties in the dispute of the mediation session arrangements.

Grievance Recording Procedures

Records are kept detailing the nature of the grievance. Normally, a report is prepared, detailing the nature of the problem and the steps that were taken to resolve the grievance. In the case of a dispute involving a student and a staff member, one copy of the report is filed in the file of the student concerned, and another is filed in the file of the staff member concerned.

The Institute also provides a suggestion box facility, available to all students and staff, through which to voice complaints. This allows anonymity, if so desired.