IT Service Desk · Help & Support
Easier access to your MIT email
Signing in to Gmail and the Google Workspace apps has changed slightly to make things simpler across your phone, tablet and computer. Here's what's different, and what to do if you get stuck.
General
We've improved the sign-in experience for MIT Gmail and Google Workspace accounts. Students and casual academic staff can now add their MIT account to supported phones and tablets more easily and access it across multiple devices — using the same MIT email address and MIT computer login password.
No. Your email address stays exactly the same, and none of your existing emails or files are affected.
No action is required if you're already accessing your MIT email successfully. The change mainly makes it easier for users who want to add their MIT account to a phone, tablet or another computer.
Your MIT email address (student:
studentID@stud.mit.edu.au, staff: username@academic.mit.edu.au) and your MIT computer login password.Your MIT account now gives you easier access to:
- Gmail — your MIT email
- Google Drive — store and share files
- Google Docs — create and collaborate on documents
- Google Sheets — create and collaborate on spreadsheets
- Google Slides — create and collaborate on presentations
- Google Calendar — manage your schedule
- Google Meet — join video meetings and classes
- Google Forms — create surveys and forms
Signing in
- On desktop — students can go to AMS and select the Gmail link, or go directly to
gmail.com. Casual academic staff can go directly togmail.com. - On mobile/tablets — open your email or Gmail app and select Add account.
When prompted:
- Enter your MIT email address (students:
studentID@stud.mit.edu.au; staff:username@academic.mit.edu.au). - Enter your MIT computer login password.
- You may be asked to re-enter your username or email address, depending on the device.
Open the Gmail app or your phone's email settings, select Add account > Google, then enter your MIT email address and MIT computer login password. If prompted again, re-enter your username or email.
Check that:
- You're entering your full MIT email address.
- You selected Google when adding the account.
- You're using your current MIT computer login password.
- You're not accidentally trying to sign in using a personal Gmail account.
If the problem continues, contact the IT Service Desk.
This uses your standard MIT computer login password — reset it through the usual MIT password reset process. If you're unable to reset your password or your account remains locked, contact the IT Service Desk.
Yes. Your MIT Gmail account uses the same MIT login credentials, so use your new password when signing in after a change. Some devices may ask you to sign in again once your password has been updated.
Existing email and files
No. Existing emails will not be affected by this change.
No. Existing files stored in your MIT Google account will remain available.
No. This is your existing MIT Google account — you don't need to create a new one.
Keeping your account secure
On a shared, public or MIT lab computer:
- Always sign out of your Google account when finished.
- Don't allow the browser to save your password.
- Close all browser windows after signing out.
- Make sure your account has been fully signed out before leaving the computer.
Never sign in to your MIT Google account on someone else's personal device — your account may stay connected and expose your email and files. If this happens accidentally, sign out immediately and remove your account from that device.
No. Avoid adding your MIT Google account to another person's personal phone or tablet — it may keep the account connected to that device and could expose your email, files and other account information.
Further assistance
Contact the MIT IT Service Desk for assistance.
Still stuck?
The IT Service Desk can help you get back into your account.